A better way to feel better personalized for you

• Sword offers a variety of solutions to help predict, avoid, and treat pain and other conditions. Once you enroll, you are assigned a Clinical Specialist who holds a Doctor of Physical Therapy degree. This person will work with you to develop a program tailored to your condition, goals, and needs.
• If you are enrolled in Digital Physical Therapy, your Doctor of Physical Therapy is paired with Sword’s Digital Therapist, accessible via a tablet that will be mailed to you for free. Our Digital Therapist uses motion sensors, computer vision technology, and artificial intelligence to guide exercises to completion, provide real-time feedback, and share details of your session so that your Doctor of Physical Therapy can make adjustments to your program as needed.
• If you are enrolled in Move, your Physical Health Specialist will create tailored movement plans to address daily aches and pains, reduce the risk of injury, and help you move more. You will receive a free Move wearable (or you can connect your own device) to track your activities, steps and other biometric data so you and your Physical Health Specialist can see valuable insights, adjust your program as you go, and view your progress over time.

Signing up is easy. After confirming your eligibility on our website, simply create an account and download the Sword app. Inside the app, you will see the Sword solutions available for you to use.

If you are participating in Digital Physical Therapy or Move, you will receive an email with the date and time of your intro video call with a Clinical Specialist. If you can’t find the email in your inbox, please check the spam or the promotions folder of your email account. If you’ve checked your spam folder and still haven’t received an email from us, please contact us at needhelp@swordhealth.com.

The Sword mobile app is the centralized hub for your program, where you can track your progress for Digital Physical Therapy and Move. Make sure you have the Sword app downloaded (available for download from Google Play or Apple App Store), so you can log in from there.

For most of our programs, we recommend completing an average of 3-5 sessions per week. However, the exact time it takes to complete your program will be personal to you, and the time it takes to implement lifestyle changes is difficult to measure. Fortunately, our digital format allows you to take your program at your own pace, so you can complete your session when you want, where you want.

It’s best to treat one part of your body at a time. If you have multiple conditions that you’d like to treat,, we suggest choosing the condition that limits you the most. Once you’re able to find relief from this issue, you can begin another program and target a different part of the body.

The Sword platform is available to eligible members through employers and health plans. Some of our partners also offer the program to domestic partners, dependents, and retirees utilizing the employer-sponsored health plan. If you are not eligible at this time, please let your employer or health plan know you’d like to try Sword Health.

If you have any questions during your onboarding process, you can always access help from someone on our Support team by clicking on the chat bubble on the bottom right corner of the window. If you prefer to email someone and come back to finishing your enrollment, you can also email needhelp@swordhealth.com.

Please send us an email at needhelp@swordhealth.com and someone will get back to you shortly.

Members who require accommodations should notify their designated Doctor of Physical Therapy. A request for accommodations can also be made by contacting Sword Health at +1 (888) 346-0476 or needhelp@swordhealth.com. Upon receiving a request for accommodations, Sword will determine the appropriate accommodations needed to ensure equal access within 3-5 business days.