A better way to relieve back pain

Sword Health connects you with expert clinical care and easy-to-use tech from home. Looking to improve your physical function or eliminate pain? Check out Sword's digital health programs. Guided by experts, all with physiotherapy degrees.

With access to Sword Health, you can join one of our three digital therapy programs: Thrive, Bloom, or Move.

• Thrive is digital physiotherapy for those struggling with chronic joint or back pain.

   

• Move is a whole-body solution to address daily soreness, where you'll be connected with a physiotherapist who has expertise in physical training.
• Bloom is a pelvic health solution for women who suffer from bladder leakage, bowel disorders, pelvic pain, and more.

   

After you enrol in one of Sword’s digital health solutions, you’ll match with a Clinical Specialist who holds a physiotherapy degree. They will work with you to develop a program tailored to your condition, goals, and needs. Depending on your program, you may receive a kit so that you and your physio can track your progress, provide feedback, and adjust your program accordingly.

Signing up is easy. After confirming your eligibility, simply create an account and download the Sword app. Inside the app, you will see the Sword solutions available for you to use.

The Sword mobile app is the centralized hub for your program, where you can track your progress for Thrive, Bloom, and Move. Make sure you have the Sword app downloaded (available for download from Google Play or Apple App Store), so you can log in from there.

For most of our programs, we recommend completing an average of 3-5 sessions per week. However, the exact time it takes to complete your program will be personal to you, and the time it takes to implement lifestyle changes is difficult to measure. Fortunately, our digital format allows you to take your program at your own pace, so you can complete your session when you want, where you want.

Sword bills your insurance company first for your sessions. If your plan requires a co-pay, or if you reach your plan maximum, you may need to cover part of the cost out of pocket. You are billed for three types of milestones:

• Initial Assessment: Your first virtual consultation with a licensed physiotherapist.
• Therapy Engagement: Every time you complete 30 minutes of Sword therapy.
• Follow up consultations: Additional consultations with your physiotherapist.

If you’re covered by Desjardins Insurance and enrol in Sword Thrive or Sword Bloom, you’ll automatically receive a one-time credit of up to $120 CAD toward your out-of-pocket costs. There’s nothing you need to do — the credit is applied automatically.

With Sword, you only pay for three types of milestones, or engagement activities:

• Initial Assessment: Your first virtual consultation with a physiotherapist.
• Therapy Engagement: Every time you complete **30 minutes of Sword therapy**.
• Any additional check-ins with your physiotherapist.

The cost of therapy varies by province. Below are the full prices before your insurance coverage is applied. Your final cost depends on your specific plan and coverage balance.

Alberta (AB)

• Initial assessment: $140
• 30 minutes of therapy or re-assessment calls: $115

• Initial assessment: $136
• 30 minutes of therapy or re-assessment calls: $111

• Initial assessment: $106
• 30 minutes of therapy or re-assessment calls: $84

• Initial assessment: $111
• 30 minutes of therapy or re-assessment calls: $85

• Initial assessment: $95
• 30 minutes of therapy or re-assessment calls: $81

• Initial assessment: $102
• 30 minutes of therapy or re-assessment calls: $89

• Initial assessment: $119
• 30 minutes of therapy or re-assessment calls: $85

• Initial assessment: $102
• 30 minutes of therapy or re-assessment calls: $89

• Initial assessment: $128
• 30 minutes of therapy or re-assessment calls: $94

• Initial assessment: $102
• 30 minutes of therapy or re-assessment calls: $72

• Initial assessment: $123
• 30 minutes of therapy or re-assessment calls: $107

• Initial assessment: $126
• 30 minutes of therapy or re-assessment calls: $94

• Initial assessment: $118
• 30 minutes of therapy or re-assessment calls: $106

You’ll receive your bill every Saturday. Any charges will be processed automatically each week. Each invoice shows:

• the total cost of your therapy sessions,
• how much your insurance paid, and
• what (if anything) you still owe.

Yes. There’s an $800 CAD billing cap for Thrive or Bloom, and a $600 CAD billing cap for Move. Once you’ve reached that amount, you won’t be charged anything more, even if you switch to a new program.

Your invoices are always easy to access:

• You’ll find them in your Sword account under Billing Details (TBC).
• A copy is also sent to you by email for your convenience.

If you don't engage in the program for two weeks (perform a new session through the device or contact your physiotherapist), your program will be closed. If you had already completed 15 minutes or more of therapy, you’ll be billed for one session before it closes.

If you later start a new therapy program (for example, moving from shoulder therapy to knee therapy), you’ll complete a new Initial Assessment and your therapy minutes reset. If you’ve already reached the $800 CAD billing cap, there won’t be any additional costs.

Switching to a new program works just like starting fresh. You’ll go through a new Initial Assessment, and your therapy minutes reset. Your old program will be closed, and if you had completed at least 15 minutes, one session will be billed from it. Once you’ve reached the $600 CAD or $800 CAD billing cap, though, you won’t be charged any extra — even if you start new programs.

If your insurance coverage ends or your plan balance runs out, you can still continue therapy with Sword by paying out of pocket. We’ll always notify you first and give you the choice to continue or stop.

You’ll only need to provide a credit card if your insurance doesn’t cover your Initial Assessment or your first therapy milestone. If those are covered, we won’t ask for a card at enrolment.

Later, if your coverage runs out or you have co-pays, we’ll let you know and ask for your card to keep your therapy going.